1. Basic Features and Operation

Q1: What languages does the device support?
A: By default, it supports Chinese, English, Korean, and Japanese. Spanish, French, and other languages can be customized upon request.

Q2: Does the device need an external power supply? What is the power requirement?
A: The standard model requires a 110V-220V power supply. The outdoor version can be optionally equipped with a mobile power supply (8 hours of battery life).

Q3: How long does it take to shoot for one person?
A: From selecting the template to printing the final photo, it takes an average of 15 seconds (supports group shots, up to 6 people).

Q4: Can the color temperature and brightness of the supplementary lighting system be adjusted?
A: It supports intelligent adjustment of color temperature (3000K-6000K) and brightness (5 levels adjustable). You can manually set it or enable the “face recognition automatic dimming” mode.

Q5: How can scratches on the mirror screen be repaired?
A: Minor scratches can be treated with a nano polishing cloth. For deeper damage, the explosion-proof glass panel needs to be replaced (repair services available on-site or in-store).

2. Technical Parameters and Performance

Q6: What is the photo resolution? Does it support video recording?
A: It comes with a 24-megapixel lens (RAW format output). Some models support 15-second short video recording (with AR effects/background music).

Q7: How are AR filters updated? Do they require additional payment?
A: The basic filter library is updated for free with the software system. Custom filters (such as co-branded special effects) are charged based on specific needs.

Q8: Can the device operate in low or high-temperature environments?
A: The operating temperature range is from 5°C to 35°C. For extreme environments, a temperature control protection case should be selected.

3. Installation and Site Adaptation

Q9: What are the dimensions of the device? How much space is needed?
A: Standard size: Width 1m × Depth 0.52m × Height 1.95m. It is recommended to reserve a 2m × 2m area (including user activity space).

Q10: Can it be fixed to the floor at a shopping mall or event site?
A: It comes with a non-slip base. If reinforcement is needed, ground nails or weight modules can be added (recommended for outdoor events).

Q11: Will the lighting affect children or pets?
A: It uses flicker-free LED soft light (compliant with EU EN62471 safety standards) with adjustable brightness modes.

4. Operation and Maintenance

Q12: How often should photo paper and ink cartridges be replaced, and what is the cost?
A: One set of photo paper (700 sheets) can accommodate 700 users. The cost of consumables is approximately $0.25 per sheet.

Q13: How can system freezes or crashes be resolved?
A: The system can be remotely restarted via the DOLA backend (90% of issues are resolved within 5 minutes). Emergency technical support is available 24 hours a day.

Q14: How is daily data backed up?
A: Data is automatically synchronized to the cloud (encrypted storage). After installing storage media, local storage and USB export are supported.

5. Business Cooperation and Customization (China Region Only)

Q15: What is the minimum cooperation period for renting equipment?
A: Flexible support for daily rentals to annual contracts. Long-term orders enjoy free theme updates and priority maintenance services.

Q16: Can the device be integrated with an enterprise membership system/CRM?
A: It supports API integration for functions such as photo points, membership card binding, and event data statistics.

Q17: How is the profit percentage calculated in a revenue-sharing partnership?
A: It is negotiated based on foot traffic at the venue (usually 15%-30% of revenue). A guaranteed revenue-sharing agreement needs to be signed.

6. Safety and Compliance

Q18: How is user privacy data protected?
A: We comply with GDPR and the Personal Information Protection Law. Photography data is automatically deleted after 72 hours by default, and a confidentiality agreement can be signed.

Q19: Does the device meet international safety certifications?
A: It has CE, FCC, and ROHS certifications. The electrical system includes overload protection and leakage prevention.

Note: More details can be obtained by requesting the “User Manual” or scheduling a demonstration with an engineer!
📞 Customer Hotline: +86 17620057521 | 📧 Email: dolaphotobooth@gmail.com
Let every flash become a highlight, and every photo transmit the warmth of the brand! 📸✨

Appendix: Quick Troubleshooting Guide